Intern Role Description
- Gain hands-on experience in providing voice-based support to real-world clients and corporate customers, both inbound and outbound.
- Build strong communication skills by interacting with customers and creating meaningful connections.
- Learn to resolve technical issues effectively, ensuring customer satisfaction and achieving first-call resolution.
- Work closely with the technical team to understand troubleshooting processes and deliver timely solutions.
- Collaborate with content teams to identify and address gaps in technical resources and support documentation.
- Experience the dynamic work environment of flexible shifts while learning how to meet customer needs with professionalism.
